Order support
The 60-Day Home Trial
60 days to decide. Return shipping paid.
60 days to decide
From the delivery date
Prepaid return label
Sent within 1 business day
Refund within 5 business days
Of your return reaching us
Use your ERGOLA product at home, on your own chair or desk, for 60 days. If it isn't right for you, send it back. We pay the return shipping, and we refund you within 5 business days of it arriving back.
The short version
- You have 60 days from the day your order is delivered.
- Use it every day. Normal use is fine. That's the point of a trial.
- Email info@ergola.co with your order number. We send a prepaid return label within 1 business day.
- We refund the price of what you return to your original payment method within 5 business days of it reaching our returns center.
- Return shipping is always on us.
- Every item is covered. We don't sell final-sale items.
- You also get a 1-year limited warranty against defects in materials and workmanship.
How to send it back
- 1
Email us by day 60
Email info@ergola.co by day 60 after delivery. Include your order number (it's in your confirmation email) and what you're returning. Telling us why helps us improve, but you don't have to.
- 2
Get your prepaid label
Within 1 business day, we reply with your return number and a prepaid return label.
- 3
Pack it up
Pack the item (a cushion with its cover) in any sturdy box or bag. The original packaging is nice to have but not needed. Attach the label.
- 4
Drop it off
Drop it off within 14 days of getting the label. Need more time? Just tell us. Once the carrier scans it, it's our responsibility.
- 5
Get your refund
We email you when it arrives, and we refund you within 5 business days.
Emailing us by day 60 is what counts. The item can reach us after that. Please don't post anything back without our label: we can't match it to your order without one.
Use it like you own it
Sit on it at your desk, at the dining table or on the couch. Use it every day. Care for the cover as its label says. All of that is fine. Some wear is expected after real use: a softer feel, a few creases, a washed cover. We just ask that it comes back:
- with its cover and any parts it came with
- clean, with no heavy stains or strong odors such as smoke
- in one piece, not torn, cut, burned or chewed
If an item comes back damaged beyond normal use, or without its cover or parts, we email you photos before we refund. We may then refund part of its price. It will never be less than half.
Ordered a 2-pack or a 3-pack?
The trial covers every cushion in your order, used or unused. Return them all and we refund everything you paid. Keep some, and you pay the pack price for the ones you keep; we refund the rest.
- 2-pack ($89.98), keep 1: you pay $49.99. Refund: $39.99.
- 3-pack ($119.98), keep 2: you pay $89.98. Refund: $30.00.
- 3-pack ($119.98), keep 1: you pay $49.99. Refund: $69.99.
We never add a shipping fee to the cushions you keep. If you used a discount code, the same discount applies to the cushions you keep.
What we refund
- The price you paid for the items you return, after any discount.
- Refunds go to your original payment method within 5 business days of the return reaching us. Your bank may take another 3 to 10 business days to show it.
- Return shipping is always free.
- If your order arrived damaged, faulty or wrong, we also refund any shipping you paid.
One trial per household
The 60-Day Home Trial is for your household's first try. If your household has already returned items under the trial, later orders can still come back unused within 30 days of delivery, and we still send a free label. Keeping your order and buying more later? The trial covers the new order too.
Changed your mind before it ships?
Email us right away. If your order hasn't shipped yet, we cancel it and refund everything, shipping included.
Arrived damaged, faulty or wrong?
Email info@ergola.co with a photo and your order number. You choose: a replacement or a full refund, including any shipping you paid. If we need the item back, we send a prepaid label.
Exchanges
We don't do direct swaps. Start a return and place a new order, so your new item ships right away.
1-Year Limited Warranty
Every item bought new from ERGOLA has a 1-year limited warranty against defects in materials and workmanship.
- Who it covers: the original buyer, or the person you gave it to as a gift.
- How long: 1 year from delivery. A replacement is covered for the rest of that year.
- What's covered: defects in materials or workmanship, such as a seam that splits, a zipper that fails, or foam that cracks or crumbles with normal use.
- What's not covered: normal wear such as gradual softening, pilling or fading. Also not covered: accidents, misuse, pet damage, heat damage, washing a foam core, or changes you make to the item.
- What we do: we replace the item or the cover free of charge, shipping included both ways. If we can't replace it, we refund what you paid for it.
- How to claim: email info@ergola.co with your order number, a photo and a short description. We reply within 1 business day. If we need the item back, we send a prepaid label. Warranty claims are separate from the trial: a warranty claim never uses up your trial, and the trial never shortens your warranty.
Warrantor: Helmar, MB, Raudonbalės g. 16A, LT-14187 Vilnius, Lithuania. Email: info@ergola.co. We don't limit any implied warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Where the trial applies
The 60-Day Home Trial and this warranty cover orders delivered to addresses in the United States.
Orders delivered to the Netherlands, the United Kingdom or Australia can also be returned within 60 days of delivery: email us, we send a prepaid label, and we refund the item price within 5 business days of the return reaching us. Your statutory rights in your country apply on top of that.
EU consumers: 14-day right of withdrawal
The 60-Day Home Trial is offered on top of, and does not affect, your statutory rights. If you are a consumer in the European Union, you keep the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To use it, tell us within those 14 days at info@ergola.co. Under the withdrawal right we refund the price and the standard shipping you paid within 14 days of hearing from you; we may wait until the item is back or you have shown that you sent it.
Fair use
We built the trial so you can really try your setup at home. We may decline a trial return if we see clear signs of misuse, such as repeated buy-and-return orders, buying to resell, or returning an item that isn't the one we sent. If that happens, we tell you why in writing.
Your rights
The trial and the warranty are extras. Your legal rights are not affected: they don't limit any rights you have under US federal or state law, or under the consumer law of the country you live in.
Who we are
ERGOLA is a brand of Helmar, MB (company code 307683092), Raudonbalės g. 16A, LT-14187 Vilnius, Lithuania. Email info@ergola.co. We answer within 1 business day. Business days are Monday to Friday, except US federal holidays.
Questions about the trial or a return? We answer within 1 business day. contact our support team
Last updated: October 12, 2026