Question 1

How do I know which lumbar pillow is right for me?

Accepted Answer

Start with your daily use case. If you sit for long office sessions, choose a medium-firm contour with strap support. If you commute often, use a more compact profile with a tighter seat attachment. If you need help, our support team can recommend one based on your chair and pain area.

Question 2

Do your pillows flatten after a few weeks?

Accepted Answer

No. Our high-density foam is selected for slow rebound and shape retention under repeated compression. If your product loses structural support during normal use, it is covered under warranty.

Question 3

Are the covers removable and washable?

Accepted Answer

Yes. Most covers are removable and machine washable on gentle cycle with cold water. We recommend air drying or low heat tumble dry to preserve fit and elasticity.

Question 4

Can I use lumbar support in a car seat?

Accepted Answer

Yes. Our products include adjustable straps designed for office chairs and vehicle seats. If your seat has an unusual shape, contact support and we can suggest the best model.

Question 5

Can I check out as a guest?

Accepted Answer

Yes. You can complete checkout without creating an account. You will still receive order updates by email.

Question 6

Which payment methods do you accept?

Accepted Answer

We support major cards and available express payment methods shown at checkout. All payments are processed through secure providers and card details are not stored on our servers.

Question 7

How do I edit or cancel an order?

Accepted Answer

Contact support as soon as possible after placing your order. If fulfillment has not started, we can usually update quantity, address, or cancel the order.

Question 8

Where can I find my order confirmation?

Accepted Answer

Your confirmation is sent to the email used at checkout. If you do not see it, check spam/promotions and then contact support for a resend.

Question 9

How long does shipping take?

Accepted Answer

Standard delivery is typically 5-7 business days, with faster options available at checkout. Processing time is usually 1-2 business days.

Question 10

Do you offer free shipping?

Accepted Answer

Yes. Free shipping eligibility depends on your order total and destination. Current thresholds are shown in cart and checkout.

Question 11

How do returns work?

Accepted Answer

You can request a return during the return window from the support team. Once approved and received, refunds are issued to the original payment method.

Question 12

What if my package is delayed or lost?

Accepted Answer

If tracking stops updating or a package appears lost, contact support with your order number. We will investigate with the carrier and resolve quickly.

Question 13

What does the 2-year warranty cover?

Accepted Answer

The warranty covers defects in materials or workmanship, including unusual foam degradation and construction issues during normal use.

Question 14

How do I submit a warranty claim?

Accepted Answer

Send your order number, a description of the issue, and clear photos to support. Our team will review and provide next steps for replacement or resolution.

Question 15

Do you provide product setup guidance?

Accepted Answer

Yes. We can help with pillow placement, strap fit, seat angle suggestions, and routines to improve comfort during long sitting sessions.

Question 16

How quickly does support reply?

Accepted Answer

Most support requests are answered within one business day. During high-volume periods, response time may be slightly longer.

Frequently asked questions

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