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ERGOLA

Privacy Policy

Last updated: October 12, 2026

At Ergola ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website at https://ergola.co, you agree to the collection and use of information in accordance with this policy.

Data Controller

The Ergola brand is operated by Helmar, MB, a Lithuanian mažoji bendrija (small partnership), which is the data controller responsible for your personal data under the EU General Data Protection Regulation (GDPR) and applicable data-protection law.

  • Company: Helmar, MB
  • Company code: 307683092
  • VAT number: LT100020159311
  • Email: info@ergola.co

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Create an account or place an order
  • Subscribe to our newsletter
  • Contact our customer support team
  • Leave a product review
  • Participate in promotions or surveys

This information may include:

  • Name, email address, and phone number
  • Shipping and billing address
  • Payment information (processed securely via our payment provider)
  • Order history and product preferences
  • Communications you send to us

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and browser type
  • Device type and operating system
  • Pages visited, time spent, and referral source
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support and respond to inquiries
  • Send marketing emails (with your consent)
  • Improve our website, products, and services
  • Prevent fraud and protect the security of our platform
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following third parties only as necessary to operate our business:

  • Payment Processors: To securely process your transactions (e.g., Stripe)
  • Shipping Carriers: To deliver your orders (e.g., USPS, UPS, FedEx)
  • Email Service Providers: To send transactional and marketing emails
  • Analytics Providers: To understand how our website is used (e.g., Google Analytics)
  • Advertising Partners: Google Ads (enhanced conversions) and Meta (Conversions API) receive your email address, phone number, name and postal address in hashed form (turned into an irreversible code before it is sent) so we can measure how our ads perform. This follows your cookie consent choices: if you reject marketing cookies, this data is not shared.
  • Advertising and analytics tags in your browser: the Google tag (Google Ads conversion measurement and Google Analytics 4) and the Meta Pixel. They can set cookies and see which pages of ergola.co you visit. They run only as your cookie choices allow, and we do not load the Meta Pixel for visits that arrive from a Google ad.
  • Legal Requirements: When required by law or to protect our rights

Remarketing: we may show Google ads to people who visited ergola.co or go.ergola.co, based on the pages they viewed and steps such as adding a product to the cart. We never build these ad audiences from visits to pages about a health condition or from any health information, and we do not use visits from Washington, Nevada or Connecticut for personalized ads. To opt out, use “Your privacy choices” at the bottom of every page, turn on Global Privacy Control in your browser, or change your ad settings in Google’s My Ad Center (myadcenter.google.com).

4. Cookies & Tracking Technologies

We use cookies and similar technologies to run the store, understand how the site is used and measure our ads. You make your choice in our cookie banner and can change it at any time with the "Your privacy choices" link at the bottom of every page. Visitors in Europe are asked before any analytics or advertising cookie is set. Visitors in the United States are measured by default and can opt out of analytics and advertising cookies with that same "Your privacy choices" link. We also honour Global Privacy Control: if your browser sends that signal, we treat it as an opt-out of advertising cookies and ad measurement, including the Meta Pixel and the Meta Conversions API.

The types of cookies we use include:

  • Essential Cookies: Required for the website to function (e.g., shopping cart, authentication)
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

5. Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, and to enforce our agreements.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including TLS/SSL encryption in transit and secure, PCI-compliant payment processing handled by our payment provider. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

If you are in the European Union, the GDPR gives you the following rights over your personal data. Depending on your location, similar rights may apply under your local law:

  • Access: Request confirmation of whether we process your data and a copy of the personal data we hold about you
  • Rectification: Request that we correct any inaccurate or incomplete information
  • Erasure: Request that we delete your personal data (the "right to be forgotten")
  • Restriction: Request that we limit how we process your data in certain circumstances
  • Objection: Object to the processing of your personal data, including for direct marketing, at any time
  • Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format
  • Withdraw consent: Where we rely on your consent, withdraw it at any time, and unsubscribe from marketing communications

To exercise any of these rights, please contact us using the information below. You also have the right to lodge a complaint with a data-protection supervisory authority. In Lithuania, this is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija, VDAI).

9. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age of 16 (or under 13 where permitted by local law, such as in the United States). If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact Helmar, MB, the data controller for Ergola: